Oh the new year…the new decade! We’ve made it to the 2020s! According to Hollywood, this was supposed to be the decade of flying cars and flying kicks (oh hi, Back to the Future!). Since both references are not a thing yet, what are the resolutions so your removals, warehouse and/or transport company can become more modern, edgy, different? Hint: I believe it should be going digital with Zapala Go, a software for removals and transport companies.
What is expected of a new decade
I know, I know…by now everybody should be using apps for almost everything. Emails or e-docs should have replaced paper already. Retrieving real time info from a device such as a mobile or a tablet should also be a best practice. However, at least for the removals, transport and warehouse industry this is not a reality for most of the players.
Reality of 2020
It’s so common to see companies who took their first steps into the e-world and developed beautiful websites! Sadly, it’s even more common to see how said steps stop right there. Sure, nowadays a website is a business card and kudos for having one but is that enough? Is it helping your company to be more present and profitable? The answer is no. So here we go….the first resolution and top priority in your to do list should be to increase profit while joining digital age.
Why joining the digital age?
But do you really need to join the digital age? Well, let’s go through some data, shall we? As of February 2019, 80% of Australians would shop online or use the internet to research on products/services. Another research shows that that 82% of smartphone users consult their phones on purchases they are about to make. 45% of this same demographic read reviews before making a purchase. To conclude, the delivery of efficient and online customer service can positively impact revenue. At least that was observed in 84% of companies that worked to improve their customer experience.
Takes more than a website….
But wait a minute…customer experience? Oh yeah! Especially when talking about moving people and their precious belongings around! We need to have in mind that the digital experience walks hand-in-hand with the customer in the centre of it. Therefore, how he experiences it is crucial. Do you quickly get back to him once a quote request comes through? How’s the follow up on phone calls? Are you attempting to make his moving experience something memorable? Listing invent, sharing on spot issues, taking pictures and sharing everything are good best practices. Do you make the payment process easy and safe? If you still can’t say ‘yes’ to almost all questions above, then hit the button below as Zapala Go can help your business getting there.
Go digital with Zapala Go, a software for removals and transport companies. We unify your quoting, warehousing and operational process, gathering all info in one place. Yes, from the quoting process all the way to payment! Our understanding of industry best practices and processes from years of experience working with the industry was crucial to build a software to address most all of your problems.
So what are you waiting for? Let’s start the new decade being 100% digital, efficient and amazing.