The age of the internet….how marvellous! We have blogged about it before when we were talking about the impacts of the digital age in businesses and how to make sure we’re ready to answer to new demands by customers with a new profile. But, with all its offers and to make sure it is as easy as expected, personal information is collected and kept by websites, apps and social media all the time. Have you ever wondered if your infos are safe and if you are protecting your customer’s info as you were supposed to?
Cyber security is a serious issue and must be treated accordingly. In early February, the Notifiable Data Breaches Bill passed the Senate and it brings Australia into alignment with other countries. It states that any organisation that is accountable to the Privacy Act will be required to inform the Australian Information Commissioner and members of the public if their data has been compromised. Basically, it says that companies must tell their customers when their data is no longer safe.
Over the past years, we have had a few examples on data breach and we automatically assume that it only happens with big companies and that breaching into e-mails, which is normally the case, is not such a serious thing. But it might be more dangerous than you think.
Nowadays, everything we do online is linked to an e-mail. Whenever we subscribe to a new service, app or even when we just want more information about a certain service, it is one of the first infos to be required. Subscriptions are also followed by full name, address, telephone number and, if it is a service acquisition/e-commerce, our personal info about payment and credit card number is also requested.
Our personal email holds all the receipts of transactions we do online with all the values and chosen payment method. It is also home for confidential information from the bank and taxes. With that in mind, we can understand how serious email breaches are.
Zapala Go, a removal, relocation, freight forwarding and storage solutions with a simple, end-to-end solution to quoting, warehousing and operational visibility, uses your customer’s informations to make sure your process is working as it should. Click below to see all our software can do for you.
When your customer provides you with his/hers credit card or other personal info, you can trust that we are up to date with the newest technologies that will keep all of it safe. First of all, all information you upload into our system is securely stored in a datacenter that is also used by CBA, NAB and Westfield.
Once we make sure information is securely stored, we also make sure our hosting partner has achieved the following accreditations and certifications such as Payment Card Industry, ISO 27001 and FIPS 140-2 (United States Federal Information Process Standard). Also, we keep all information of our clients in their own country. This is an important safety measure as it respects all laws regarding privacy from each country.
Every time you are authenticating to get through the app or to the desktop version of Zapala Go, we use an an extra layer of security. It means that no one has access to your password so if you cannot remember it, you may use the forgotten password link to request a new password.
Besides all these examples, there are many more safety measures we use in order to make sure your clients will be safe and in good hands when requesting your services. You can take a look at our Security page to know more about it. After reading it, you can definitely say that not only you are taking a very good care of your customer’s belongings but also of their private information.