“12 new chapters, 365 new chances”.
There it is…a simple and yet powerful quote about the New Year. However, looking back to what it was is also a powerful tool to ensure the journey ahead: before heading to where you want to be, it is important to keep in mind where you were.
For us at Zapala Go 2017 was busy and challenging. Now that it is over, we have taken the first two weeks of January to reflect on our past actions and reassure what the next two to three years will look like.
As our customers are in the centre of our actions, we would like you to join us in this brief journey about everything that has improved in the system. Ready? So please buckle up and let’s go!
First things first: Zapala Go is a software, a solution that can be signed and used by as many people in your company as you wish.
As a software, our development team is in the spotlight when it comes to making wishes come true. They are the ones who translate feedback and briefings provided by our Support team into the right codes that will deliver in the front end what our customer has requested.
Throughout 2017 we have redesigned the experience when browsing the software and our Developers have worked really hard in delivering new screens, one of the main changes we have done last year.
As the new screens are more complete, all the features in the software are two clicks away.
The Dashboard now gathers all main info on your KPIs through a tab system that allows you an easy access to your Warehouse, Sales and Operations numbers.
Listening to our customers is something we are very proud of.
But it is also important to continue on scanning what is going on in the environment surrounding us. For that reason, the whole module for Sales was redesigned.
A screen focused on gathering your leads so proper CRM actions can be taken, another one for your Customers so you can easily access their info and a third one with all your Storage plans so it can be easily managed with two clicks.
When it comes to Leads and CRM actions, we have also developed a new feature that allows you to create a quote form, put it on your website and integrate it with Zapala Go so all info will be displayed in one place.
Important to mention that not only screens were redesigned, but the process was entirely automated.
On the Operations module, for example, Quotes or Bookings now are automatically converted into Jobs and those Jobs automatically create all tasks needed to get it done. Let’s not forget that now you can reinstate a lost quote and set-up your storage accounts into auto pilot.
All these changes aim for delivering you a simpler solution with a full integrated digital system.
Once tasks are created, you will easily take a look at everything that is planned for a day, week or month in our completely redesigned Scheduler screen. Besides taking a look at it, you are able to assign staff and fleet with one click.
When it comes to invoicing, the system will give you an option to create the invoice automatically after a job was delivered.
You can also edit all invoices at any time of the process and any info needed like value, description, etc and don’t forget to connect Zapala Go to XERO, MYOB or Reckon.
Besides the major changes above, our Developers have worked on approximately 150 customisation requests, reassuring Zapala Go’s commitment in delivering our customers what they need in a smart and simple way.
We are always here to help you so you can increase your productivity and reduce your operational cost.
Have you used the system and believe that we could improve it a little bit more? Send us an e-mail at firstname.lastname@example.org and give us a feedback! As always we would love to hear from you.